{
  "name": "Gautam Singaraju",
  "honorificSuffix": "Ph.D.",
  "url": "https://gautamsingaraju.github.io/",
  "jobTitle": "Senior Staff Machine Learning Engineer",
  "worksFor": {
    "name": "ServiceNow",
    "url": "https://www.servicenow.com"
  },
  "description": "Senior Staff Machine Learning Engineer at ServiceNow. Production conversational and agentic AI; previously owned the Oracle Digital Assistant ML train-and-serve platform. Inventor on 16 granted U.S. patents.",
  "sameAs": [
    "https://www.linkedin.com/in/gautams",
    "https://scholar.google.com/citations?user=sz9EMoUAAAAJ&hl=en",
    "https://uspto.report/company/Singaraju-Gautam"
  ],
  "alumniOf": [
    {
      "name": "University of North Carolina at Charlotte",
      "degrees": [
        { "name": "Ph.D., Information Technology", "startDate": "2003", "endDate": "2009" },
        { "name": "M.S., Computer Science", "startDate": "2001", "endDate": "2003" }
      ]
    },
    {
      "name": "VNR VJIET / JNTU",
      "degrees": [
        { "name": "B.Tech., Electronics and Communication Engineering", "startDate": "1997", "endDate": "2001" }
      ]
    }
  ],
  "experience": [
    {
      "organization": "ServiceNow",
      "title": "Senior Staff Machine Learning Engineer",
      "startDate": "2021-06",
      "endDate": null,
      "highlights": [
        "Owned conversation generation for Agentic AI (https://www.servicenow.com/docs/r/intelligent-experiences/generate-conversations.html), built agentic evaluations (https://www.servicenow.com/docs/r/intelligent-experiences/agentic-evals.html) and the Agentic AI Harness at Moveworks, and shipped Now Assist summarization and reply recommendation as production features; cited in the Wall Street Journal and a ServiceNow earnings call (Pro Plus)."
      ]
    },
    {
      "organization": "Oracle",
      "title": "Consulting Member of Technical Staff, Oracle Digital Assistant",
      "startDate": "2016-02",
      "endDate": "2021-06",
      "highlights": [
        "Owned the production ML train-and-serve platform: intent, none-class, quality, knowledge graphs, and explainability."
      ]
    },
    {
      "organization": "GE Software",
      "title": "Senior Architect",
      "startDate": "2014-10",
      "endDate": "2016-01",
      "highlights": [
        "Built big-data analytics for industrial systems."
      ]
    },
    {
      "organization": "Electronic Arts",
      "title": "Software Engineering Lead, EADP",
      "startDate": "2012-03",
      "endDate": "2014-10",
      "highlights": [
        "Built analytics for large-scale games."
      ]
    },
    {
      "organization": "Ask.com",
      "title": "Senior Software Engineer",
      "startDate": "2010-06",
      "endDate": "2012-03",
      "highlights": [
        "Built search analytics."
      ]
    },
    {
      "organization": "University of North Carolina at Charlotte",
      "title": "Postdoctoral researcher",
      "startDate": "2009-08",
      "endDate": "2010-05",
      "highlights": [
        "Analyzed botnets and domain reputation."
      ]
    }
  ],
  "grantedPatentCount": 16,
  "patentsPage": "https://gautamsingaraju.github.io/publications.html"
}