Gautam Singaraju is a Senior Staff Machine Learning Engineer at ServiceNow. He builds production systems for conversational and agentic AI: evaluation and runtime infrastructure, plus Now Assist summarization and reply recommendation. Previously he was Consulting Member of Technical Staff at Oracle, where he owned the machine-learning train-and-serve platform for Oracle Digital Assistant. He is an inventor on 16 granted U.S. patents in conversational machine learning.
Experience
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Senior Staff Machine Learning Engineer –present
- Owned conversation generation for Agentic AI, and built agentic evaluations and the Agentic AI Harness at Moveworks, and shipped Now Assist case summarization, chat summarization, and reply recommendation (email, chat) as production features, cited in the Wall Street Journal and on a ServiceNow earnings call (Pro Plus).
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Consulting Member of Technical Staff, Oracle Digital Assistant –
- Owned the production ML train-and-serve platform: intent classification, none-class detection, quality reporting, knowledge graphs, and explainability; documented in product documentation and granted patents.
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Senior Architect –
- Built big-data analytics for industrial systems.
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Software Engineering Lead, EADP –
- Built analytics for large-scale games.
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Senior Software Engineer –
- Built search analytics.
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University of North Carolina at Charlotte
Postdoctoral researcher –
- Analyzed botnets and domain reputation.
Patents
Sixteen granted U.S. patents, mostly the production problems in conversational ML: hierarchical intent, routing and out-of-domain detection, utterance quality, data augmentation, training infrastructure, explainability, and knowledge graphs. Full list on Publications.
Education
- Ph.D., Information Technology, University of North Carolina at Charlotte –
- M.S., Computer Science, University of North Carolina at Charlotte –
- B.Tech., Electronics and Communication Engineering, VNR VJIET / JNTU –